Frequently Asked Questions

Frequently Asked Questions

Does BraffDiam sell natural diamonds?

Yes. Natural diamond products are identified as natural where supported by the inventory record and available documentation.

Does BraffDiam sell lab-grown diamonds?

Yes. Lab-grown products are clearly disclosed and are not represented as natural diamonds.

Can I request more photos or video?

Yes. Send the product name or Braff Diam SKU and request available close-up images, video or report information.

Do you offer private appointments?

Yes. Miami-area private consultations may be available by appointment and subject to security and scheduling requirements.

Do you ship?

Eligible orders may use insured shipping, tracking and signature confirmation. Terms are confirmed before shipment.

Do you create custom jewelry?

Yes. Custom projects begin with a consultation covering design, materials, budget, timeline, deposit and production terms.

What does Verification Pending mean?

The piece is awaiting final physical matching, report association, hallmark, weight, price or availability confirmation and should not be purchased yet.

How do I get the fastest response?

Call 866-50-BRAFF and include your budget, preferred category and timeline.